Frequently Asked Questions
Shopping on our website is like having your own lingerie store. It is very simple to browse any product and see all the details of the product you have chosen. Our store provides 24/7 service. It makes it possible for you to easily access while chatting with your friends at your home, office or even in a café.
Deluxerie online lingerie store offers you a variety of payment methods and a customer service focused customer service team to assist you with any questions. Besides, you don’t have to do anything but pay and wait for your shipping package!
Your product will be carefully packed for you and delivered to your door. All of these are offered to you at very advantageous prices as well as maximum quality standards.
No, you don’t need to have a Deluxerie account to order. You can create your order as a guest user.
However, having a Deluxerie account gives you many advantages. For example; After placing an order, you can log in to your account to view your past orders and track your orders in progress. You can examine the discount coupons you can use in detail. You can also create your own lists (Liked List and Waiting List) and view them later. Creating an account is very easy, you can create an account at the order step or by clicking here.
No, we certainly do not record it. Our website is 100% secure and your payment process is fully encrypted. We do not store your credit card number or password. For more information, you can read our Security Policy.
Not all products on our website are directly available in our main warehouse stock.
Depending on the product you buy, the supply process situation may arise. However, we finalize the operation in the fastest way and deliver your product to the courier to be delivered to you within a maximum of 3-5 working days.
To get a discount coupon, you can subscribe to our newsletter and follow us on social media.
When you add an item to your shopping cart and proceed to checkout, you will see the Discount Coupon field on the payment method page or in your cart. Please enter the code before making the payment and make sure the discount is applied. Discounts cannot be made after an order has been placed.
Store credit is like cash in your wallet and is tied to your Deluxerie account. It allows you to shop on our website without the need for a credit card or other payment methods.
Currently, we do not have any physical stores as Deluxerie. Our sales are done online only. In this way, we offer you a wide range of product options.
Deluxerie is an online store that fulfills all its commercial and legal obligations. You can find legal and commercial information about our company on our page.
Shipping is free for your orders over £50.00. For orders below this amount, a fixed shipping fee of £4.00 is applied. You can find detailed information on our Shipping and Delivery page.
Since the products on our website are personalized products, we give maximum effort to your privacy.
Your order is packaged in such a way that its contents are not visible when viewed from the outside. No one knows the contents of the package, including the courier.
Your order invoices are prepared as a PDF invoice and sent to the e-mail address you used during the purchase. If you wish, you can print out the invoice we have sent. Unless you specify otherwise, paper invoices are not sent with the package.
After your package has been dispatched, your tracking number is sent to you by e-mail. With this number, you can track your package online.
We offer a very flexible and customer-oriented return policy. If for any reason you are not satisfied with our product, you can create a return request for a refund or exchange within 30 days of the delivery date. Detailed information can be found on our Return Policy page.
When your package reaches us, it is processed by our relevant department and its compliance with our return & exchange conditions is examined. After the review, if there is no obstacle for the refund, the refund will be processed. Depending on your bank, it may take 1-14 business days for your money to appear in your account.